Terms of Use

Legal Notice

Website: www.climadoc.it

Company Name: SOLDATOS COOLING

Headquarters: Paraskevopoulou 102, Athens

G.E.MI. Number: 127452401000

VAT Number: EL800525666

Competent Tax Office: KEFODE ATTICA

Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), available at: https://ec.europa.eu/consumers/odr

Climadoc.cy is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Sales and Warranty Terms

Unless otherwise agreed in writing, the following terms apply:

  1. Goods are shipped at the customer's responsibility and expense.
  2. The courts of Athens have jurisdiction over any disputes.
  3. Returns are accepted within 10 business days, provided the product has not been installed, disassembled, or had any parts replaced.
  4. A 1-year warranty for the proper functioning of air conditioning compressors is granted only if the following conditions are met:
    • Non-replaceable parts of the circuit, such as hoses and the evaporator, must be cleaned using certified washing methods and cleaning agents.
    • The liquid line filter (dehumidifier) must always be replaced when installing a new compressor.
    • The expansion valve (expansion valve or fixed-diameter tube) must always be replaced when installing a new compressor.
    • The air conditioning radiator (condenser) must be replaced when installing a new compressor.
    • After washing the system, the correct amount of refrigerant oil must be added.
    • The warranty start date is the date of the corresponding invoice issuance.

For the procedures outlined in 4.1 - 4.2 - 4.3 - 4.4 - and 4.5, proof of service must be provided via a service invoice or receipt signed by a certified technician, as well as the purchase invoice or receipt for the replacement parts.

  1. No warranty will be granted for any compressor that has not been installed by a certified technician or has been disassembled or had parts replaced.
  2. In case of any disagreement with the above terms, the recipient must notify SOLDATOS COOLING in writing within 48 hours of receipt. In such a case, the customer is required to return all the aforementioned goods immediately and intact, and SOLDATOS COOLING expressly reserves its right to withdraw from the sale without liability. Any costs incurred will be borne exclusively by the customer.